PNR Support · Amadeus GDS · Miami

When AI
reissue
breaks.

Complex ticketing requires human judgment. We audit where your AI workflow fails, train agents to handle what automation cannot, and take the cases no queue can resolve.

Audit my team → See services
GDS
Amadeus certified
hands-on expertise
Same
day
Response on
complex cases
MIA
US market
knowledge built in
01

Where the
logic fails

Complex reissues
Multi-segment itineraries, mixed carriers, penalty calculations. AI approximates. Agents follow. Tickets issue incorrectly — and nobody catches it until the passenger is at the gate.
Fails here
IROPS decisions
Disruption handling under pressure requires judgment AI cannot replicate. When it stalls, agents freeze. Every minute compounds the problem for passengers and your team.
Fails here
Fare rule logic
AI pattern-matches. It does not read fare rules. Agents cannot tell which part of the output to trust — so they trust all of it. That is where the errors begin.
Fails here
OAL & interline
Codeshare restrictions, through-check rules, interline agreements — the edge cases automation was never trained to handle. The ones that only show up when it is too late.
Fails here
02

What we
do

A
Workflow audit
We map your AI reissue process end to end. Every decision point. Every handoff. You receive a clear report of where it breaks and exactly why.
B
Agent training
Live sessions in Amadeus using real cases from your queue. Agents learn when to follow AI output — and when to override it. No slides. No theory.
C
Live case support
Complex reissues, IROPS, fare disputes — we handle what your team escalates. Per case or hourly. Same day response.
D
Ongoing retainer
Monthly support — priority access, queue overflow, training updates as airline policies change. No long contracts required.
Field note · Singapore transit · Amadeus GDS

"The AI flagged the connection as valid. It was not. Interline restriction on the second carrier — the kind of rule that does not appear in any automation output. We caught it in review, rebuilt the PNR, rebooked the passenger within 90 minutes. The client never knew."

APAC disruption
Resolved same day
Zero client impact
03

How it
works

01
You describe the problem
Where AI fails. Which case types. How often. A 5-minute form — our AI analyses it instantly.
02
We scope the work
Audit, training, case support — or all three. Clear scope, clear pricing. No open-ended engagement required.
03
We go into the system
Real Amadeus. Real cases from your queue. We work with what your agents actually see every day.
04
Your team stops losing cases
Agents know when to trust the AI and when to take over. Cases close faster. Errors stop compounding.
AI-assisted qualification

Tell us
where it
breaks

Describe your situation. Our AI analyses it and responds with a specific recommendation — then connects you directly to Oksana.

Name
Company
Contact
Where it fails
Complex reissues
Fare rules
IROPS
OAL / interline
Schedule changes
Agent confidence
Not sure yet
What you need
Workflow audit
Agent training
Case support
Ongoing retainer
Just a conversation
Team size
Describe it
AI response in seconds · Connects directly to Oksana, pnrpro.ai
pnrpro.ai · AI analysis
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Let's
talk.

WhatsApp
Message us directly
Email
support@pnrpro.ai
Website
pnrpro.ai